Exchange and return policy
Exchange and Refund Policy:
- Replacement and return is the right of the content of all our customers and it includes all the products that we offer on our store.
- All products offered on our store are subject to an exchange and return policy according to the terms and conditions stipulated in this page.
- Return or exchange is possible if the product is in the same original condition when purchased and wrapped in the original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- Please contact us via the Contact Us page or via our phone numbers in order to request a return or exchange.
- Please photograph and send the product with specifying the city, address and order number, to be replaced with another product in case the product is corrupt or has a specific defect, or is not used according to the agreed upon.
- The full amount is refunded to the customer if the product he reached was completely different with the product description on the product page on our website.
We are not responsible for any expectations of the use of the products by the customer that we did not mention on the product page on our website.
- Deduct 30% or a value of not less than 25 dirhams if the customer does not want the product and has no defect or problem mentioned.